RESOLVEX TECHNOLOGIES

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B2B,Consumer,FinTech,Saas

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Galaxy David
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B2B, Consumer, FinTech, Saas
ResolveX solves a documented, regulator-driven crisis in Nigerian banking. Customer complaints to the CBN surged 143% in a single year, yet complaint resolution has ranked last in banking customer experience for four consecutive years. ResolveX sells a per-branch SaaS subscription to Nigerian commercial banks. The product has two components: a client-facing mobile app where customers lodge and track disputes, and a web-based Bank Partner Portal where staff, branch managers, and master admins manage resolution in real time. Value is created on both sides of the platform. Banks get CBN-compliant infrastructure — automated 14-day SLA tracking, round-robin ticket assignment, in-ticket communication, and a physical appointment booking system that decongests their branches. Customers get transparency, a documented escalation pathway to the CBN, and a QR-coded VIP pass when a branch visit is needed. Neither side has this today. The pricing is deliberately anchored against the alternative: a single CBN penalty now routinely exceeds a full year of ResolveX fees.

ResolveX is a SaaS platform that digitises bank dispute resolution in Nigeria. Banks pay per branch monthly to manage, track, and resolve customer complaints within CBN-mandated timelines — eliminating regulatory fines and banking hall queues.