Smart Role

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Customer Service Software

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Tue Søttrup
Seed
Europe
SaaS, EdTech, AI, B2B
The Pre-Production Readiness Layer for CX

Smart Role is a pre-production readiness platform for customer support teams. Its simulation engine turns real tickets and brand-specific edge cases into mandatory role-plays, delivering instant feedback and documented proficiency before agents handle live customers. With audit trails for global vendor oversight and integrations with Zendesk and Intercom, it reduces brand risk and standardizes quality across internal and outsourced teams